Akar and Anupa were very nice people and we enjoyed meeting them and hosting them. It was their first time using Airbnb though, so they weren’t sure how everything worked.
If you allow late bag pickup after checkout just make sure they know exactly how you want it to work and everything should be fine. And make especially sure that they know when your checkout time is and if you expect them to honor it.
They didn’t pay attention to our instructions about late bag pickup and it turned into a problem for us in getting their room ready for the next guest. We not only have these instructions prominently posted on our listing, but we also email them a copy right after they make the reservation. Then a few days before check in we email a copy again. And the day before they check out we send them yet another email, this one focusing solely on the check-out procedures and times.
Shortly after Nan Doyle stepped out for brunch on Labor Day, three men with badges rang the bell to her apartment in Brooklyn’s Fort Greene neighborhood.
Doyle’s Airbnb guest answered. He was staying with her in the three-story brownstone she bought with her husband in 1998. The badged men asked if they could speak with the owner and, when the guest said she was out, they asked whether he was renting the apartment. The man said yes, he and his family had booked it through Airbnb. The badged men then asked if they could enter to inspect the building’s sprinkler system, which they said might violate New York City’s building codes. When the Airbnb guest refused, they wrote out four civil summonses. Continue reading “New York City Cracking Down on Small Airbnbs”
How a Simple Excel Spreadsheet Saved us from Chaos!
When we first started hosting with Airbnb several years ago, things were simple. We rented just one room and we only booked about 50% of any particular month. And almost everyone stayed at least a week so our months were generally spent hosting 2-4 separate guests. Then we decided to put our other guestroom on Air and things got a little busier, but still manageable.
We live in a town just on the other side of the Hudson River from New York City – so 99% of our guests are people who are coming to visit New York but don’t want to pay $400 per night NYC hotel prices. Can’t blame ’em!
Well, one of the problems being anywhere near any big city is parking. New York is no exception, and we here just on the other side of Manhattan are no exception either. Last year most of our guests were from overseas – Europe mostly. But with the dollar so much stronger this year than last we’re getting more domestic guests than ever. Because of that, we’re getting more and more people who are driving here. Which is presenting a big of a problem for us and for them. Continue reading “We Offered Our Garage… and then they expected us to…”
One thing I’m getting really tired of is when prospective guests write in and say something like this… We received this message this morning and it’s a perfect example of one message we get way too often:
A friend and I are coming to New York next weekend for a convention and I was wondering if the accomadion [sic] was still available?”
We knew it was coming, because our top-level rating had dropped below 80% for the first time ever! We’ve been Superhosts for nearly two years and considering the run-down block we live on, it’s just a testament to the love and care my wife puts into keeping everything sparkling clean and wonderful for our guests.
We saw the rating dip just below 80% about a week before Airbnb would perform their next Superhost review, so we knew this was coming. But suddenly we had such a sense of relief! No more will we have to be so impeccably clean and buttoned up out of fear of losing the status. We’ve already lost it. And now that we’ve lost it, we’re not even sure of its value. We’ve already gotten two new reservations for January – the slowest month of the year – and a third serious inquiry for January as well.
Here’s a message we received when we first woke up this morning from a prospective Airbnb Guest:
Hey! I am a traveling model and Ill be in NYC the 14th through the 19th. Im interested in booking your room for the time but the thing is I get in super late (like 1-2 AM) the evening between the 14th/15th, and I have two male safety escorts who would be with me as well. I was wondering if it was still possible to book the room.